Terms & conditions
Welcome to Book My Survey. Please read these terms and conditions carefully before using our survey booking system. By accessing or using our website, you agree to be bound by these terms.
Important things to know
Using Book My Survey means you agree to book energy efficiency surveys (like EPCs) through our platform in accordance with the listed pricing and availability. You are responsible for providing accurate information when booking a survey. Misleading information may result in cancellation or additional charges. You agree to pay all fees associated with your booking. You must also comply with all applicable laws and regulations.
Data protection
We are committed to protecting your data. We implement industry-standard security measures to safeguard your personal and booking information. Your data is used to process bookings and provide customer support, and may be shared with surveyors. We never sell your data to third parties. For detailed information, please review our Privacy Policy.
Limitation of liability
Book My Survey acts as a platform to connect you with surveyors. We are not responsible for the accuracy of the surveys conducted or any actions you take based on the survey results. Our liability is limited to the fees paid for the booking service. We are not liable for any indirect, incidental, or consequential damages arising from your use of our service or the surveys booked through our platform.
Complaints
If you have a complaint, please contact our customer support team via the Contact page on our website. We aim to resolve all complaints fairly and efficiently. Please provide as much detail as possible about your complaint to help us resolve it quickly.